Faqs

Frequently Asked Questions (FAQs)

1. Where is Kaitlon Accessories based?

We are proudly based in the UAE and ship our collections worldwide.

2. Do you offer free shipping?

Yes, we provide free shipping on orders over AED 200.

3. Will I receive a gift with my order?

Absolutely! Orders over AED 300 come with a complimentary gift as our way of saying thank you.

4. How long will delivery take?

Delivery times vary depending on your location. Orders within the UAE are usually delivered in 2–4 business days, while international orders may take 7–14 business days.

5. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment options.

6. Can I return or exchange an item?

Yes. If you’re not satisfied, you can request a return or exchange within 14 days of delivery. Please ensure the item is unused and in its original packaging.

7. Do you sell authentic jewelry?

Yes. Every piece in our collection is crafted with quality materials and inspected carefully before shipping.

8. How can I keep my jewelry safe?

We recommend storing your pieces in our Keep Safe Collection organizers, which include jewelry boxes, pouches, and roll-up cases—designed to protect your accessories in style.

9. How can I contact you?

You can reach us anytime through our Contact page or by emailing us at [your brand email]. We aim to reply within 24 hours.

10. Do you offer gift packaging?

Yes. We provide elegant packaging with every order—perfect for gifting loved ones.